Happy Tails Too!, LLC Est 2016 at 1100 South Main Road in Mountain Top, Pennsylvania

Customer Reviews about Happy Tails Too!, LLC Est 2016

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  I am going to start by stating that I understand a business has the right to refuse service to anyone. However, the way the rejection was handled was incredibly unprofessional. First the owner stated that they're not taking new dogs over 30lb for the summer because they want to reserve space for regular clients that "might" want to book. A better way to handle this would to just say you are booked. But no. There was no apology despite the owner claiming she was very apologetic. There was nothing from her. Just crickets. Could have offered a suggestion of a similar place. So I said good bye and hung up. Something like that should be stated on her website and facebook page. Then I reviewed her facebook page. She did not like that. She called me and left a message while stumbling over her words. It went on and on and said it wasn't fair and she didn't understand. Then she responded to the review. Saying her clients appreciate her, etc. I am sure they do. But someone new to town would never know! She then proceeded to say she wouldn't take a dog aggressive pitbull anyway. I'm sorry...what? First, why not say that on the phone before asking more questions? Second, no need to call out her breed. She is aggressive with dogs because she was attacked by multiple dogs that aren't ever called out for being aggressive- the typical family dogs. I am sure she would accept a chihuahua that is aggressive. Third, the better way to handle that situation would be to say "I'm sorry, we don't have the means to accomodate a quarantine dog." I was then banned from the facebook page so that I could not respond. The entire exchange left a horrible taste in my mouth. As the owner of a business that is also in the pet industry, I am horrified by the breed discrimation and lack of professionalism. But hey, if you have anything other than a pitbull...I am sure you'll be fine. Don't bully my breed.
  January 17, 2017

  by Chelsea Hamilton

Opening hours Closed now

Tomorrow: 07:00 am — 12:00 pm 04:00 pm — 06:00 pm

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About Happy Tails Too!, LLC Est 2016 in Mountain Top